1.The case is exchanged / returned
a, Products purchased but not satisfied
Buyers can return goods when not satisfied within 24 hours from the date of receipt, toidenlinhdan.vn will exchange products for customers. Products that want to change or return need to keep the original product, unopened, unused. Not necessarily a label or a box. No distortion or distortion.
b, Product purchased defective - Past expiry date
Please check the product before payment. In case the product is damaged during shipping, please refuse and return the product to us.
c, Product cannot be used immediately upon delivery.
First, take the time to "read the instruction manual carefully and make sure it fits your needs."
For example: You use a product that is contraindicated for people with low blood pressure. Until you get a new item while you're suffering from low blood pressure you can't use the product.
Please contact us immediately for support to return the item!
d, Products delivered incorrectly according to orders
Do you think the product delivered to you is not the right order? Please contact us as soon as possible, our system will check if your item is mistakenly sent. In that case, we will replace the item you requested (when available).
2. Conditions for returning goods
Conditions of return time: within 01 day after receiving the goods and contact us immediately at the above phone number to confirm the return delivery.
- The returned product must remain intact.
- Warranty card (if any) and company stamp on the product intact.
- Change / return products must be full of boxes, instructions for use and unused.
- You bear the cost of shipping, packing, collecting money, the maximum contact cost equivalent to 20% of the order value.
3.Process of return and return goods
Step 1: After receiving the item. Please check carefully 1 time before receiving the goods. If you have any problems, please contact our Customer Support Center at the time the delivery staff is there. Hotline: HN: (+84) 945 365 247 / SG: (+84) 912 135 766 to inform about the request for return and return.
In case after the delivery staff has gone - If you want to change the delivery, please contact us to be processed and schedule a return delivery.
Step 2: After the Customer Support Center informs the appointment to receive the returned goods, the flexible black Garlic only comes back to receive the goods once. If it is impossible to deliver the goods at that appointment, the customer can bring the goods to pay or exchange at the headquarters of the Black Garlic at the address: No. 43 Lane 2, Tay Tra Street, Tran Phu Ward, Hoang Mai District, Hanoi
The Center for Food & Nutrition Research (FNC) will regularly update the information and promotions of Linh Dan Black Garlic
Please contact the address below for advice and order products LINH DAN BLACK GARLIC
At Hanoi: 43, Lane 2, Tay Tra Street, Tran Phu Ward, Hoang Mai District.
Tại TP.HCM: 177 Pham Van Dong, Ward 4, Go Vap District.
HN: (+84) 945.365.247
SG: (+84) 912.135.766